About Us

Bel Vending has over 20 years of customer service experience.  We understand the need for a great customer experience and work to ensure that there is little to no effort needed from our customers when doing business with us.  You shouldn't have to spend days tracking down your vending company and you definitely shouldn't need to do more work than your vending company when you are THEIR customer.

The stories we hear most often are:

"My large regional or national vending machine company isn't keeping our machine stocked or isn't responsive to our calls" 

and 

"We signed a contract with "fly-by-night vending company" and they aren't personable, don't listen to us and/or don't have time to help us because they're focused on their full-time job".  

We empathize with you and understand what it's like to be in situations like these.  That is why we put our customers first.  

We use technology to ensure we understand what's going on with our machines so we can service them quickly and efficiently, we regularly solicit feedback from our customers to ensure we are meeting their needs, at all times, and we follow a few simple principles...

• We're honest
• We operate with transparency
• We're reliable and available 
• Our machines are clean and stocked with products that meet the needs of our customers
• Our team is respectful and personable

We keep things modern to ensure a best-in-class experience for you and our team members. 

Some technology currently in use:

• Credit card readers (allows patrons to pay with a credit card or smart phone)
• Vending Machine management software (helps us keep the best-selling items stocked)
• Route mapping (helps us run efficiently)
• Warehouse inventory management (ensures fresh product)
• Client Surveys (gives us insight into what YOU want in your machines)
• Modern website with chat and contact form capabilities

We're always looking for ways to improve and will adjust technology in use as needed.